Thanks for shopping with us! At The BlenderBit, we strive to complete and ship your order as quickly as possible. The following provides information on our processing and shipping policy.

The BlenderBit ships to all 50 U.S. States and the District of Columbia. At this time, we do not offer shipping outside of the United States. All orders ship from our distribution center in Charleston, South Carolina.

Orders are shipped on Mondays-Saturdays only (excluding U.S. Federal Holidays). No deliveries will be made on Sundays or Holidays.

SHIPPING RATES:

Shipping rates are calculated based on shipping weight & destination:

Tracking is available on shipment emails which will indicate the estimated delivery date. This is the best way to track your package.

All processing & shipping times are subject to change. All delivery dates are estimates and not guaranteed by The BlenderBit. The BlenderBit is not responsible for delayed deliveries due to carrier service interruptions beyond our control.

If you would like to modify or cancel your order, please contact Customer Service at theblenderbit@gmail.com and we will do our best to accommodate your request.

ORDER TRACKING:

Once your order has shipped, you will receive an email with tracking information. This email may end up in your Spam Folder, so be sure to add The BlenderBit to your “safe” list! 

ADDRESS VERIFICATION:

Please verify your shipping address carefully. If your shipping address is flagged as “unverified” or shipped back to us due to an incorrect/undeliverable address, we will attempt to contact you via the email address and/or phone number you provided during checkout. Your order will be held for 15 days until we can verify your address. If we are unable to verify your address within 15 days, the order will be canceled.

SHIPPING

To return your product, mail your return to: 520 Folly Rd Ste 25, Unit 116, Charleston, SC 29412.

Once a shipping label is created and the item is at the facility, a period of 30 days must pass before issuing a refund for a "lost in transit" claim to verify that the item will not be delivered.  

If an item is believed to have been stolen, it will be the responsibility of the receiver to make every effort to contact their local provider to locate the package. 

If an item is returned to sender or undeliverable to an error on the buyer's part, a second shipment may be sent out at the cost of the shipping. A listing will be created and a new item will be sent out after it has been purchased.

If an item is marked "delivered" but has not been received, it is the responsibility of the receiver to make every effort to contact their local provider to locate the package. A new shipment may be sent out only after a non-delivery claim has been filed. It will be requested to use a new/different address to ship the replacement item to. If it is decided to ship to the same address the purchaser waives the right for a refund if the item is not received. Only 1 order reshipment will be sent. If the order is sent to a different address than the original and is still not received, a refund may be provided minus the cost of original shipping. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Returns

If for any reason you are unsatisfied with your purchase, you may return new and unused items within 30 days of original shipment date for an exchange or refund to the credit card account charged, less any shipping fees incurred by the original purchase. All sale items are final sale and can not be refunded. Special orders are not returnable. In order to receive a refund, all merchandise must possess the original manufacturer tags and packaging. All returns must be insured and postage prepaid. Please clearly print/type your name and address on the outside of the package. Shipping and handling fees are non-refundable.

Our address to return your product is:

The BlenderBit Returns Department

520 Folly Rd Ste 25, Unit 116

Charleston, SC 29412

The BlenderBit reserves the sole right to refuse the return of any item in which the purchaser has made previous multiple returns or if the product has been used. In addition, we will not accept orders from customers that have demonstrated a high incidence of returns after purchase. 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please ensure that any hazardous materials or gasses have been removed from your product before shipping.

To complete your return, we require a receipt or proof of purchase emailed to theblenderbit@gmail.com or you must include a copy of invoice or packing slip.

Refunds (if applicable)

If an item arrives damaged or is damaged in transit, it may take up to 30 days to investigate the claim and get a new item sent. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at theblenderbit@gmail.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at theblenderbit@gmail.com and send your item to: 520 Folly Rd Ste 25, Unit 116 Charleston, SC 29412

Damages

If you received damaged or defective merchandise, please email Customer Service at theblenderbit@gmail.com within 7 days of receiving your order. In your email, please provide photos of the damaged item(s). A member from our team will be in contact to investigate and process a return or replacement.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping

To return your product, mail your return to: 520 Folly Rd Ste 25, Unit 116 Charleston, SC 29412.

Once a shipping label is created and the item is at the facility, a period of 30 days must pass before issuing a refund for a "lost in transit" claim to verify that the item will not be delivered.  

If an item is believed to have been stolen, it will be the responsibility of the receiver to make every effort to contact their local provider to locate the package. 

If an item is returned to sender or undeliverable to an error on the buyer's part, a second shipment may be sent out at the cost of the shipping. A listing will be created and a new item will be sent out after it has been purchased.

If an item is marked "delivered" but has not been received, it is the responsibility of the receiver to make every effort to contact their local provider to locate the package. A new shipment may be sent out only after a non-delivery claim has been filed. It will be requested to use a new/different address to ship the replacement item to. If it is decided to ship to the same address the purchaser waives the right for a refund if the item is not received. Only 1 order reshipment will be sent. If the order is sent to a different address than the original and is still not received, a refund may be provided minus the cost of original shipping. 

If a return is made and it is not due to a manufacturer defect or error on our part. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

For questions or concerns, please contact our Customer Service Department by email at theblenderbit@gmail.com.

We are committed to improving the accessibility and usability of our website for the greatest number of people possible. We are striving for the highest level of accessibility for people with disabilities and making every reasonable effort to ensure that our website is accessible by individuals who use assistive technologies such as automated tools, keyboard-only navigation, and screen readers.  For these reasons, we seek to meet or exceed the requirements of the Web Content Accessibility Guidelines 2.1 Level as our web accessibility standard.

On an ongoing and periodic basis, we will audit our website to ensure conformance with our web accessibility standard and/or to identify where support and guidance is needed to facilitate website accessibility efforts.

Finally, be aware that efforts to improve accessibility are active and ongoing. If you have specific questions or concerns about the accessibility of our website or need assistance in using the processes found within this site, please contact us at theblenderbit@gmail.com.  If you encounter an accessibility issue, please be sure to specify the web page, and we will make all reasonable efforts to make that page accessible.

Deviceful, LLC and the subsidiaries we own or control worldwide (collectively, "The Blender Bit," “The Cocktail Bong,” “we,” “us,” “our”) respect your privacy. This privacy policy (the "Policy") explains how Deviceful, LLC collects and uses data collected from you (“you,” “your”), including personal information, through (i) our publicly available websites (the "Websites"), and (ii) any mobile or other add-on applications we provide ("Apps") and other related services on which we post a direct link to this Policy (together with Apps, the "Services"). This Policy does not cover any other data collection or processing.

We provide this Policy so that you know how we collect and protect the information you decide to offer us. This Policy will tell you:

What information is collected by us.

How we may share information.

How We Collect Information

Directly from You: We collect personal information from you when you interact with our Websites or use our Services. For example, we collect personal information from you when you purchase our products, complete a profile, register with us, subscribe to information services, participate in surveys, complete questionnaires, contact us with questions or comments, request information such as a newsletter, provide us with feedback, or voluntarily post on the Websites to the extent such functionality is offered through the Websites. The type of information that we collect from you depends upon your interaction with our Websites and Services. Still, it may include your contact information such as your name, address, email address and phone number, username, password, language choice, time zone, title, and company information, credit card information or other payment information, and additional personal information that you actively submit to us.

From Third Parties: We may collect personal information about you from our third-party affiliates or partner companies and from marketing or advertising companies that provide us with such information as a part of their relationship with us. We may combine this with information that we already have collected about you.

Automatically Through our Websites: We use various tracking technologies to collect and store information from you when you use our Websites and Services, such as your IP address, browser type, browser language, operating system, device type, referring site (a site you visited before coming to our website), date and time of visit, URL and page metadata, installation data (such as the operating system type and application version), and information such as crashes, system activity, and hardware settings. We may also automatically collect and store certain information in activity logs, such as details of how you used our Websites and Services, your search queries, and your IP address. For additional information, please see our section entitled "Cookies and Other Tracking Devices" below.

Information Collected Through our Apps: We may collect clickstream data and other related information about your use of our Apps. We use this information to understand how you use our Apps for service improvement, troubleshooting, and as described in this Policy.

How We Use Your Information 

We use the information we collect to conduct our business and improve our Websites and Services, develop new products and services, provide information and support, understand your needs and interests better, personalize communications and advertising, and generally promote a quality experience for you. For example, we may use your information, including your personal information, to:

Communicate, interact, and build our relationship with you;

Customize the content, products, and services that are offered to you;

Contact you with information about Deviceful, LLC and affiliated third parties;

Process, fulfill and follow up on transactions and requests for products, services, support, and information;

Verify your identity to purchase products;

Engage in market research and analysis;

Measure, analyze and improve our products and services, the effectiveness of our websites, and our advertising and marketing;

Comply with legal requirements;

Provide targeting advertising, including the use of re-targeting technology;

Send you marketing materials, for example, via email, including our newsletter, and to notify you about products and services that we believe would be of interest to you; or

Deter, detect, and prevent fraud and other prohibited or illegal activities.

We may link the information we collect from multiple sources to provide better service to you and to improve our products and services.

How We Share and Disclose Your Information

We do not sell your personal information to third parties for marketing purposes. We may share or disclose your personal information as follows:

To affiliated and unaffiliated service providers (including payment processors) for the sole purpose of enabling them to provide services to us in connection with providing our Services to you;

Based on a good faith belief that such disclosure is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violation of our Policy, as evidence in litigation in which we are concerned, or to otherwise protect the rights or security of any person or entity;

Based on a good-faith belief that disclosure is necessary to respond to judicial process, valid government inquiry, or is otherwise required by law;

If we are acquired by or merged with another entity if all or part of our assets are acquired, or in response to a bankruptcy proceeding, we may transfer your information to the acquiring entity;

When posted by you or an authorized third-party to our Websites or other interactive functionality or services;

We also may share aggregated or non-personally identifiable data about users with third parties for marketing, advertising, research, analytics, or similar purposes; and

To other third parties for purposes you have allowed or consented to.

Right to Transfer

Should Deviceful, LLC choose to sell or transfer business assets or engage in a transaction where it is required to share or transfer your information, it is possible that the information we possess may be transferred as part of that transaction. We may decide to retain a copy of the information post sale or transfer.

Access and Opt-Out 

You may review and update your contact information by accessing and modifying the information in your account via the Websites or the Services, as applicable, or by submitting a request to Deviceful, LLC at Deviceful2021@gmail.com.

If you choose not to receive Deviceful, LLC sent emails or newsletters; you can opt-out or unsubscribe by emailing Deviceful2021@gmail.com or following the opt-out instructions in the applicable email or newsletter. 

Please note that while Deviceful, LLC offers you some control over marketing communication, certain transactional, relationship, and legally required communications will not be affected by your choices about marketing communications.

Cookies and Other Tracking Devices 

We use cookies and other tracking mechanisms to track information about your use of our Websites and Services.

Cookies: Cookies do many jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience on our Websites. Cookies make the interaction between you and the Websites faster and easier.

We use cookies to improve your user experience by enabling our Websites to 'remember' you, either for the duration of your visit (using a "session cookie") or for repeat visits (using a "persistent cookie"). Deviceful, LLC uses both session cookies and persistent cookies when you access our Websites. Session cookies expire and no longer affect when you log out of your account or close your browser. Persistent cookies remain on your browser until you erase them or they expire.

You may encounter cookies or pixel tags on websites we do not control. For example, if you view a web page created by a third party or use an application developed by a third party, a cookie or pixel tag may be placed by the web page or application. Likewise, these third parties may place cookies or pixel tags that are not subject to our control, and this Policy does not cover their use.

How Do I Disable Cookies? Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Websites who disable cookies will be able to browse certain areas of the Website, but some features may not function.

Web Beacons: We may use "web beacons" (electronic images also known as pixel tags or clear gifs) to recognize a cookie on your computer when you view or act upon a web page, an advertisement that we've placed on a third-party web page, or an email or other electronic communication that we've sent.

Other Tracking Technologies: We may also collect usage and performance data through our Services using various platform-specific- tracking technologies applicable to the Services.

Third Parties

Deviceful, LLC may allow certain companies, such as analytics partners, advertisers, application developers, and ad networks, to use cookies, web beacons, and other tracking technologies on the Websites and services described below.

Analytics. Deviceful, LLC uses a variety of third-party services to help us understand the use of our Websites and Services, including but not limited to Google Analytics and Quantcast. These third-party service providers may collect information sent by your browser or mobile devices, such as cookies or your IP address.

For example, the information generated by the cookie and other platform-specific technology about your use of our Services (including your Internet protocol ("IP") address) will be transmitted to and stored by Google. Google will use this information to evaluate your use of the Websites, compile reports on website activity for website operators, and provide other services relating to website activity and internet usage. Google may transfer this information to third parties where required by law or where such third parties process the information on Google's behalf.

Advertising. We may use third parties such as network advertisers and analytics providers to assist us in displaying advertisements on our Websites and third-party websites. Network advertisers are third parties that display advertisements based on your visits to our websites and other websites. In cases of retargeting technology, third-party ad network providers, advertisers, sponsors, and/or traffic measurement services may put cookies, JavaScript, web beacons (including clear GIFs), and other technologies on your computer to collect information about your interests. This provides our website visitors with advertising displays or text ads that most likely match their product and information interests and enables the network advertisers and us to measure the effectiveness of the ads.

You may opt-out of many third-party ad networks. To learn more about this, please visit the Network Advertising Initiative (NAI) at www.networkadvertising.org/optout_nonppii.asp (NAI) or the Digital Advertising Alliance at www.aboutads.info/choices (DAA). Opting out of one or more NAI member or DAA member networks (many of which will be the same) only means that those members no longer will deliver targeted content or ads to you. It does not mean you will no longer receive any targeted content or ads on our Website or other websites.

User Generated Content 

We may collect personal information about you when you voluntarily post via applicable functionality available from the Websites. Unless otherwise noted in the specific functionality, all the information you post will be open to all visitors to our Websites. Deviceful, LLC is not responsible for the personal information you choose to submit via these postings. We cannot prevent such information from being used that may violate this Policy, the law, or your privacy.

Notice to Non-U.S. Persons

Suppose you choose to provide us with information, including personal data. In that case, you understand that we are transferring it to Deviceful's locations and systems in the United States or the locations and outlines of Deviceful's service providers worldwide.

Links to Third Party Site(s) and Applications

The Websites provide links to third-party websites or resources (e.g., applications) over which Deviceful does not have control. Such links do not constitute an endorsement by Deviceful, and Deviceful does not control such sites' content, privacy policies, or practices. Any access to and use of such linked websites or any resources available on our Websites is not governed by this Policy but by the privacy policies of those third parties websites.

Security

Our Website incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions we process. We use SSL encryption to protect your personal information online. Information collected by Deviceful is stored in secure operating environments that are not generally made available to the public. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, Deviceful cannot ensure the security of any information you provide, and you do so at your own risk. Once Deviceful receives your transmission, we will make reasonable efforts and comply with industry practices to ensure the security of its systems.

Your California Privacy Rights

Under California’s "Shine the Light" law, California residents who provide personal information in obtaining products or services for personal, family, or household use are entitled to request and obtain from us, once per calendar year, information about the customer information we shared, if any, with other businesses for their direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the prior calendar year (e.g., requests made in 2017 will receive information regarding 2016 sharing activities). If you are a California resident and would like a copy of this information, please submit a written request to the following address: Deviceful LLC, 1520 Folly Rd Ste 25, Unit 116, Charleston, SC 29412 USA – Attention: Consumer Services Department. Please allow ninety (90) days for a response.  Not all information sharing is covered by the "Shine the Light" requirements, and only information on covered sharing (if any) will be included in our response.

Our Websites do not respond to “do not track” requests.

Children's Privacy

Deviceful, LLC recognizes children's privacy interests and encourages parents and guardians to take an active role in their children's online activities and interests. This Website is not intended for children under the age of 13. Deviceful, LLC does not target this Website to children under 13. Deviceful, LLC does not knowingly collect personal information from children under the age of 13.

Changes

We reserve the right to change, modify, add or remove portions of this Policy from time to time and at our sole discretion. Your continued access to the Sites and Services will indicate your acceptance of our updated Policy. We recommend that users revisit this Policy occasionally to learn of any changes.

Your Consent

By sharing information with us, you consent that we can use the information collected or submitted as described in this Policy.  As noted above, we may change or add to this Policy, so we encourage you to review it periodically. 

Contact Us

Please contact us by writing to Deviceful LLC, 520 Folly Rd Ste 25, Unit 116, Charleston, SC 29412 USA – care of General Counsel - E-Commerce if you have any questions regarding this Policy. 

Privacy Policy Version 1.0

Last Updated: July 5th, 2022